Contract: Permanent – 37 hours Monday to Friday only, 52 weeks per year (Term time plus will also be considered)

Location: Hertfordshire. Flexibility required to work across educational settings in Hertfordshire. Post Covid-19 there will be an opportunity to work up to 2 days in the Head Office in Stevenage with the remainder as remote working.

Are you tech savvy and know how to maintain and install both software and hardware?

Can you offer IT support to a novice without using technical jargon?

If this sounds like you, then you may be interested in this role.

 The role involves supporting schools in Hertfordshire both onsite and via the Service Desk helpline. When supporting schools onsite, you will be travelling around Hertfordshire to provide a range of ICT support services on weekdays, within business hours (i.e. 9am – 5pm).

On the Service Desk you will be providing high quality support via telephone, email and the ICT Service Desk Portal. Accurately logging requests and incidents, ensuring they resolved in a timely manner or escalated to senior colleagues if appropriate. This is currently taking place remotely due to Covid-19.

We are seeking a proactive individual who is keen to learn about new technologies, likes to solve problems, and is willing to be exposed to technical issues and equipment from the get go. This is a customer facing role which requires attention to detail, excellent troubleshooting techniques and exceptional customer services skills.

Previous technical experience would be beneficial, however for the right candidate full training is available.

The team are working remotely where possible to support their schools and when required, providing onsite support to their schools in line with Government guidelines. Therefore the ability to reach different locations by car will be essential. If you drive then a full driving licence and appropriate car insurance will be required. Also as there is a permanent home working element to this role, you will need to ensure you are equipped for home working.

If you have any queries or want to know some more about this opportunity, please contact Bharat Desai on Bharat.Desai@hertsforlearning.co.uk

Ready to apply…

Download and complete the HfL application form along with the supporting statement, explaining how you meet the requirements of the job outline. Once completed, please submit the forms in a word format to hfl.recruitment@hertsforlearning.co.uk

As part of our move towards eradicating unconscious bias within the recruitment process, we ask that you follow the guidance stated in the application forms.

For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above.

We would love to hear from you.

Please note interviews will be held remotely.  

This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can.

HfL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

HfL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Black Lives Matter statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HfL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.

To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.

Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.