Internal Sales / Customer Care – Think IT

A small, but growing organisation, Think IT was established in 2014 and is a DfE compliant EU tendered procurement framework, providing services to schools to advise and provide technologies with confidence without needing a procurement exercise or three quotes.

We make IT easy to understand: Educational IT is constantly changing and is confusing for many schools. We make it easy for schools to work out what they want and need. We make IT easy to buy:

Think IT brings together over fifty of the best educational suppliers in the UK and internationally. We make it easy to be successful: Success is not about hardware or software, it’s about people. Our team creates a change programme specific to the challenges in every individual school.

This role brings an exciting opportunity to be part of a company entering a phase of rapid growth. The successful applicant will be working as part of a highly motivated team with vast amounts of experience covering all aspects of the education sector.

The role would suit someone wishing to get into the world of IT with a particular focus on sales, sales administration and customer care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work as part of
• Work as part of team to ensure retained revenue and growth.
• Upsell additional product and service to existing customer base.
• Act as customer care liaison to ensure happy customers. o Process customer orders & queries
• Deal with partners / supply chain
• Assist with marketing campaigns
• Liaise with other internal departments to ensure we maintain customer satisfaction
• Attend external meetings / marketing events / conferences.

Job Skills:

• Excellent telephone manner
• Good written, communication and time-management skills.
• Good computer knowledge with essential and thorough knowledge of Microsoft Word, Excel, and Outlook o Ability to work under own initiative, but also as part of a team o Understanding and experience of selling to the UK schools sector is preferred.
• Ability to work under own initiative, but also as part of a team o Understanding and experience of selling to the UK schools sector is preferred.
• Understanding and experience of selling to the UK schools sector is preferred.

The individual must be self-motivated and prepared to work in a busy environment with the ability to work unsupervised. Beyond this, the successful applicant will also be a strong fit within our company and have the ability to build and maintain relationships both internally and externally.

To this end, s/he will need at all times to be:

• Highly motivated, results-oriented and have a clear focus on business growth
• Positive in outlook with a willingness to support and aid colleagues and customers o Passionate in offering the best quality of service possible to our customers o A natural forward planner who critically assesses his or her own performance
• Passionate in offering the best quality of service possible to our customers
• A natural forward planner who critically assesses his or her own performance
• A natural forward planner who critically assesses his or her own performance
• Credible with a professional demeanour, comfortable in dealing with people at all levels
• A team player with strong and empathetic communication skills; having the ability to see things from all people’s points of view
• Well-presented, business-like and keen to gain new experiences, responsibilities and accountabilities as the company continues its growth
• Tenacious and proactive, articulate and numerate and able to work both as part of a team and under his or her own initiative.

Further information about the company can be found at www.think-it.org.uk for more details, or to apply, please send a CV and covering letter to the Sales & Marketing Director, Stuart Abrahams at: stuart.abrahams@think-it.org.uk

Think-It is an equal opportunities employer and is committed to ensuring that all partners, staff, job applicants, customers and suppliers are treated fairly and with respect, irrespective of their actual or assumed background including gender, sexual orientation, marital status, age, race (including colour, nationality and ethnic origin, religion/belief or disability).