The BESA Code of Practice is in place to ensure that buyers of educational and training equipment can have confidence in the goods and services they purchase from our members. It allows BESA to promote our members as organisations which give the customer an established level of quality and service, have a commitment to the education market and deliver good value resources.
It is important you ensure your company can comply fully with the code before making an application to join the Association:
- Our products are of a proper quality, safe and suitable for educational use
- Our products comply with current British safety regulations. Except where toxic and hazardous substances are required to achieve the purpose of the product, then all products will be marked with full safety instructions or symbols
- Our products and services, are fairly and properly described in catalogues and advertising materials
- Where advisory or consultancy services are offered they will be performed with reasonable care and skill
- We value our customers and promise a high standard of customer service and deal promptly with any complaints
- We carry public liability insurance at a level appropriate to the range and value of our products and services
Agreement to abide by this Code of Practice is a requirement for membership of the British Educational Suppliers Association. If you have any queries regarding the Code of Practice, email: besa@besa.org.uk
