fbpx
Back to previous page

Friday October 11th 2013

Findel Education Resources is delighted to have come out as the winners in the ‘Best Improvement Strategy’ category of the prestigious European Call Centre and Customer Service Awards, held on London’s Park Lane on October 2nd 2013 and hosted by comedian Jimmy Carr. The category’s other finalists included well-known names Barclays and Virgin Media.

Findel Education Resources’ ‘easy to do business with’ mission was recognised by the judges who praised their hard work in improving customer service over the last two years, commenting that they were “impressed with their open and honest approach to issues and when difficult decisions needed to be made, they were swift and tough.”

Managing Director Tony Hillyer praised the entire national team, saying “We’re delighted to win this prestigious award. It is recognition of the great work that everyone in our business has done to put the customer at the centre of everything we do. Findel Education Resources is now clearly the leader in the field.”

The numerous improvements they have made include offering customers Free Next Day Delivery, a Price Match Promise and Hassle Free Returns – and as finalists in three other major customer service awards announced later this month, they are not stopping there either, determined to continually listen to their customers and provide Best in Class customer service.

ENDS

Notes to editors:

For more information please contact Oliver Hammond in Findel Education Resources’ communications team on 0161 303 3979, email oliver.hammond@findel-education.co.uk or 07720 496 987.

About Findel Education

Findel Education Resources is a division of Findel plc, a quoted UK company with an annual turnover in excess of £490 million. It is the largest dedicated supplier of educational products in Europe serving state and independent schools from nursery to secondary level, hospitals, charities, and other educational bodies.

Findel Education – the choice for educational resources.

For more information please see www.findel-education.co.uk.

    Our members

    Looking for quality education products and services? BESA members sign up to our Code of Practice, so you can be confident you are spending wisely with companies you can trust.

    Code of Practice

    This Code of Practice is a mandatory membership commitment given by members to BESA

    Our Team

    The BESA secretariat is a small, dedicated team that works hard to find channels to market for education suppliers

    Research

    BESA publishes over 20 market research reports each year on a wide range of topics. Access our latest reports and the full research archive.

    UK Education Statistics

    There are currently 32,770 schools in the UK. Of these, 3,714 are nurseries or early-learning centres

    News

    Keep up to date with member news, announcements and BESA activities.

                Policy Updates

                Our weekly roundup of policy news, debate and initiatives.

                Great British Classroom

                Running as part of BESA’s exhibitions programme showcasing the world’s best education products and services

                Resource Our Schools

                The Resource Our Schools campaign has been initiated by the British Educational Suppliers Association (BESA), working with a coalition of organisations and suppliers.

                BESA Export Masterclass 2024

                This conference aims to provide valuable insights, strategies, and networking opportunities to support businesses in expanding their international presence and exploring export opportunities.

                Special Interest and Working Group meetings

                BESA recognises the importance of bringing together members with common interests to share ideas, information and maintain a tight focus on each market place.

                LearnEd 2024: Education in Action

                Showcase best practice to improve school outcomes. Join BESA's NEW face-to-face conferences to generate leads from senior leaders.

                Special Interest Groups

                With such a diverse market, BESA recognises the importance of bringing together members with common interests to share ideas

                International

                BESA works with UK education suppliers to help maximise their export potential, regardless of their stage in their export journey.

                Discounts and Opportunities

                We work hard to identify high-quality providers to the education suppliers sector, and negotiate discounts on behalf of our members.

                Code of Practice

                This Code of Practice is a mandatory membership commitment given by members to BESA.

                LendED

                LendED enables you to search, preview and test education technology products before you buy them, so you can be sure they will meet your needs.

                Supplier Directory

                Looking for quality education products and services? BESA members sign up to our Code of Practice, so you can be confident you are spending wisely with companies you can trust.

                  Sponsorship

                  Learn more about BESA’s sponsorship opportunities.

                  Masterclass

                  Explore Masterclass sessions at LearnED 2024. Delegates will be able to participate in 4 Masterclasses based on their selected topics of interest.

                  Demonstrations

                  Demonstrations will take place in the main Exhibition Space for LearnED 2024. All attending delegates will be able to engage with these sessions.