Job Description:

Are you great with customers? A keen problem solver? Want to develop a career in Account Management? This might be the role for you! 

The company

The Education Company is a fast-paced marketing, data and software agency specialising in the education sector.

They are a forward-thinking company that encourages innovation, and they strive to make business improvements for clients and internally.

The role

You’ll be responsible for owning the relationship and account management of a portfolio of clients that have historically worked with our client in a more transactional way to add greater value to through account-based support and impact-driven product solutions. 

Responsibilities include:

• Learning about the education supply sector and your client’s businesses
• Proactively speaking with clients to understand their goals, identify their challenges, and promote solutions to support them
• Building and communicating creative, value-based solutions
• Translating between client needs and the internal technical teams
• Contributing to internal process improvements and ways of working

The package

• £28k-30k salary (depending on experience)
• Own exciting and interesting client accounts and strategies
• Progression opportunities to Senior Account Manager, then Account Director
• Split between remote working and team working days in a modern co-working space in London
• Quickly enhance your skills/knowledge via internal training and hands-on working
• Access to a full suite of Udemy online training courses to upskills and develop
• Attend great company parties
• 5-weeks holiday

To be successful, you will…

• Have at least three years of experience in a customer-facing role
• Be able to grasp technical solutions quickly
• Be agile and thrive in change
• Be self-motivated and driven to provide excellent service
• Thrive in problem-solving
• Be able to quickly build rapport and nurture positive, long-lasting relationships
• Take a pro-active approach to account management as opposed to reactively supporting clients
• Be able to prioritise
• Be well organised and able to cope with competing client requests and priorities
• Be able to use and analyse data to drive performance improvements
• Build and establish relationships with the internal team
• Have strong emotional intelligence and empathy for the needs of others
• Be an active listener
• Be a practical planner and use your initiative
• Have strong attention to detail and consistently deliver to timescales
• Be hungry to develop and progress into a more senior role

Apply!

If you’re looking for an exciting role with a company in which you can learn new skills and develop your career, apply now!